This Refund & Cancellation Policy explains when a payment made to Vybe Studio can be cancelled or refunded, and how to ask for one.

It forms part of our Terms & Conditions. Where this policy and the Terms cover the same subject, this policy applies to refunds and cancellations.

Nothing in this policy removes any consumer right or legal remedy that cannot lawfully be excluded.

1. What This Policy Covers

This policy applies to plan payments made on vybestudio.co.in, whether paid through our payment gateway (card, UPI, net banking or wallet) or by direct UPI transfer.

It does not cover royalties paid to you, payouts, or amounts owed to you under your distribution agreement. Those are governed by our Terms & Conditions.

2. Our Plans

• Single — a one-time fee covering the distribution of one release.
• Artist — an annual plan covering unlimited releases for one artist profile.
• Label — an annual plan covering unlimited releases across multiple artist profiles.

Current prices are shown on our Pricing page. All plan fees are charged in Indian Rupees (INR). Prices shown in other currencies are approximate conversions for your reference only.

3. Nature of the Service

Vybe Studio is a digital service. When your payment succeeds, your dashboard is activated immediately and you can begin submitting releases straight away.

Because the service is delivered digitally and access begins at once, refund eligibility depends on whether you have started using it. See section 5.

4. Cancelling Your Plan

You can cancel an annual plan at any time by contacting us through Support.

Cancelling stops any future renewal. Your plan stays active until the end of the period you have already paid for, and your existing releases remain distributed for that period.

Cancelling a plan is not the same as requesting a refund. Cancellation on its own does not return the fee for the current period.

The Single plan is a one-time fee and has nothing to cancel once the release has been submitted.

5. When a Refund Is Available

You may request a full refund of your plan fee if all of the following are true:

• You request it within 7 days of the payment.
• You have not submitted any release, video or other content for distribution.
• No release of yours has been sent to any store or platform.
• No payout or royalty has been issued to you.

We will also refund you in full, regardless of the above, where:

• You were charged more than once for the same plan.
• You were charged but your dashboard was never activated and we are unable to activate it.
• We are unable to provide the service you paid for.

6. When a Refund Is Not Available

We are generally unable to refund a plan fee where:

• A release has already been submitted or delivered to stores.
• The 7 day window has passed.
• The account was suspended or terminated for a breach of our Terms & Conditions, including copyright infringement, fraudulent streaming or impersonation.
• A store or platform rejected, removed or delayed a release for reasons outside our control.
• You are dissatisfied with streaming numbers, playlist placement or royalty amounts. These depend on stores and listeners, not on us.
• The request relates to a partly used annual plan beyond the 7 day window. In that case you may cancel to prevent renewal, as described in section 4.

Where a refund is not available as of right, you are still welcome to contact us. We look at difficult cases individually.

7. How to Request a Refund

Raise a request through Support, or email contact@vybestudio.co.in from the email address on your Vybe Studio account.

Please include:

• The email address on your account.
• The plan you paid for and the date of payment.
• The payment reference (the payment ID, order ID or UPI reference number).
• The reason for the request.

We aim to acknowledge every refund request within 2 business days and to reach a decision within 7 business days.

8. How Refunds Are Processed

Approved refunds are returned to the original payment method. We cannot refund to a different card, account or UPI ID.

Once we approve and issue a refund, it typically reaches you within 5 to 10 business days. The exact time depends on your bank or card issuer and is not something we control.

Refunds are issued in Indian Rupees for the amount actually charged. If you paid from a non-Indian card or account, the amount you receive may differ slightly because of exchange rates or fees applied by your own bank.

Payments made by direct UPI transfer are refunded to the UPI ID the payment came from.

9. Failed and Duplicate Payments

If money left your account but your dashboard did not activate, do not pay a second time. Contact Support with the payment reference.

Payments that fail at the bank are usually reversed automatically by your bank, generally within 5 to 7 business days, without any action from us.

Duplicate charges for the same plan are refunded in full once confirmed.

10. Chargebacks

If you believe a charge is wrong, please contact us first. We can almost always resolve it faster than a bank dispute.

Where a chargeback is raised against a plan that was delivered, we may suspend the account and any associated releases until the dispute is resolved.

11. Takedowns and Your Music

Requesting a refund, cancelling a plan or closing your account does not by itself remove your music from stores. If you want your releases taken down, ask for a takedown through Support.

Takedowns are passed to stores promptly, but each store removes content on its own schedule. Some stores can take several weeks.

Royalties already earned before a takedown are still paid to you in the normal cycle.

12. Changes to This Policy

We may update this policy to reflect changes in our services, our payment providers or the law.

When we do, we will update the "Last Updated" date at the top of this page. The policy that applies to a payment is the one published at the time the payment was made.

13. Contact Us

For anything about refunds, cancellations or a payment on your account:

Vybe Studio Email: contact@vybestudio.co.in Website: https://vybestudio.co.in/